We are growing and need people interested in full-time or part-time jobs during daytime or after-hours shifts! Similar to the 9-1-1 service, 211 is a nationally recognized, easy-to-remember phone number that quickly and effectively connects people in need with resources. In the case of 211, the connections are to human services and community resources tailored to meet caller needs. Our Pittsburgh office currently services 30 counties across PA, including the Erie and Philadelphia regions. This is not your ordinary call center job! We hire dedicated, talented people with big hearts. The 211 Resource Navigator handles customer inquiries by phone, text, chat, email or other medium from individuals seeking assistance with human services information or resources. The individual ensures that responses to inquiries are completed according to established service and quality standards. This position focuses on showing empathy, patience, and professionalism while referring callers to the appropriate human service agencies that have the necessary resources to assist them with their basic needs of food, clothing, and shelter, etc. The ideal candidate will effectively and compassionately maintain the confidentiality of all caller information. High School Diploma or GED and at least two years of customer service experience required; Bachelor’s degree in social work or health or human services related field plus two or more years of experience in health or human services, social work, or related non-profit organization preferred. Full-time or part-time, day or after-hours shifts available.