Careers

As a member of our team, you will be part of one of the most successful United Ways in the country. Our overall growth and the growth of specialized programs such as the Women’s Leadership Council and Tocqueville Society are among the top United Ways nationwide. We have been recognized by Charity Navigator, the nation’s largest evaluator of charities, through receipt of its prestigious four-star rating for nine consecutive years. Only 3% of charities receive this designation.

As a certified Live Well Allegheny Workplace, we care about the holistic wellness of our people and recognize that happy, healthy employees are better positioned to help local people in need measurably improve their lives, creating long-lasting change for the betterment of our community. United Way of Southwestern Pennsylvania offers free or low-cost quality health insurance, generous paid time off, substantial investments for retirement, peace of mind when emergencies arrive, and the ability to balance work and personal demands. For example, the Allegheny County Breastfeeding Coalition (ACBC) in collaboration with the Allegheny County Health Department’s Women, Infants and Children Program (WIC) announced the United Way of Southwestern PA as the winner of the 2020 Breastfeeding Friendly Place Award.

We are advancing the quality of life in Southwestern Pennsylvania every day through our many Community Impact grants to local agencies and our sponsored initiatives. We strive for an equitable, inclusive environment where people can thrive.

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Open Positions

Quality Assurance & Training Specialist

United Way of Southwestern Pennsylvania Pittsburgh Office United Way of Southwestern Pennsylvania is seeking a Quality Assurance & Training Specialist for PA 211 Southwest, Southeast, and Northwest. 211 is a nationally recognized, easy to remember phone number. 211 provides an efficient connection between people seeking assistance with available local human service resources. Reporting to the Quality & Training Manager, the Quality Assurance & Training Specialist will operate at the PA 211 Southwest call center to assist in the creation and presentation of training materials to new hires in person. This specialist will monitor contact center interactions (calls, texts, chats, referrals, and follow-ups) to check for adherence to established protocols, provide ongoing coaching to Resource Navigators, and share coaching observations with supervisors to shape further necessary training. A high school diploma or GED equivalent with one (1) year of related quality and training experience is required. An Associates or Bachelor’s degree in a related field or two (2) to three (3) years’ of experience of related quality and training experience is preferred. Equivalent experience may be considered in lieu of education. Annual Salary Pay Grade - 102 Salary Range - $37,000 -$38,900

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211 Database Coordinator

United Way of Southwestern Pennsylvania Pittsburgh Office The United Way of Southwestern Pennsylvania is seeking a 211 Database Coordinator for our Allegheny County focused initiative, an exciting initiative that links thirty counties in Pennsylvania with easily accessible and accurate information about community resources. 211 is a nationally recognized, easy to remember phone number that is currently available to 94% of the American public. This service provides an efficient connection between people seeking assistance with available local health and human service resources. The 211 Database Coordinator will focus on ensuring that the data available for the project is as up-to-date and accurate as possible and is following National Alliance of Information and Referral Systems (AIRS) and PA 211 standards. The 211 Database Coordinator will also be responsible for regional reporting, organizing community awareness events, as well as managing overall updates in the system, raising community awareness of 211 and always promoting collaboration among agencies. A Bachelor’s degree in a Human Services related field is preferred. Equivalent experience may be considered in lieu of education. Annual Salary Pay Grade - 102 Salary Range - $37,000 - $38,900

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Desktop Support Specialist

The Desktop Support Specialist (DSS) assists UWSWPA employees, contractors, and other partners (End Users) with organization provided and supported hardware and software systems. The DSS receives reports of technology related concerns from End Users through in person interactions, telephone calls, email, and other electronic communications (e.g., instant messaging, chat, SMS), managing these requests using the service desk management ticketing system. The DSS identifies root causes for the symptoms reported, researches ways to remediate or mitigate these root causes, selects the most appropriate resolution, and coordinates corrections with the affected End Users. The DSS is responsible for installing, monitoring, and maintaining End User computers and related peripherals through the entire system life cycle. The DSS assists in the monitoring and maintenance of other technology systems and network infrastructure under the direction of other Information Technology (IT) staff. An Associates degree in in a technical field such as Computer Science, Information Science, Engineering, or equivalent is required. A Bachelor’s degree in a technical field such as Computer Science, Information Science, Engineering or related field and one (1) to three (3) years’ experience as a Help Desk Specialist is preferred. Equivalent experience may be considered in lieu of education. Annual Salary Pay Grade - 103 Salary Range - $36,900 - $43,400 per year

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PA 211 Resource Navigators

PA 211 is looking for empathetic, compassionate people who want to join our team to help be connectors. We offer a flexible, hybrid work environment. Resource navigators are part of a team providing PA’s only 24/7/365 service available to all residents via phone, text, chat, and web to meet customers where they are. Resource Navigators provide referral services with dignity and respect to help families and individuals. 211 is a nationally recognized, easy to remember phone number. PA 211 helps provide resources for utilities, housing, food, health, mental health, family resources, disaster sources, clothing, legal services, transportation, substance abuse and more. Qualified Candidates will have the ability to ensure the confidentiality of individuals seeking services. Ability to speak professionally and compassionately with individuals seeking help. Ability to respond to inquiries by phone, text, chat, email. Ability to accurately document and enter data into our system of record. A high school diploma or GED along with two years of customer service or health and human service experience. Associate or bachelor’s degree in health/human services a plus. Strong computer skills and critical thinking skills. Wage Information: $15 an hour starting wage with an increase to $16 an hour after serving 250 hours.

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EQUAL OPPORTUNITY EMPLOYER

The United Way of Southwestern Pennsylvania treats applicants and volunteers without regard to their race, or color, ancestry, national origin, age, sex, disability, marital status or veteran status.

United Way of Southwestern Pennsylvania Mission Statement

United Way of Southwestern Pennsylvania leads and mobilizes the caring power of individuals, the business community and organizations to help local people in need measurably improve their lives. United Way creates long-lasting change for the betterment of our community.

United Way is looking for 2-1-1 Resource Navigators!

United Way is looking for 2-1-1 Resource Navigators!

Open Positions

Quality Assurance & Training Specialist

211 Database Coordinator

Desktop Support Specialist

PA 211 Resource Navigators

EQUAL OPPORTUNITY EMPLOYER

United Way of Southwestern Pennsylvania Mission Statement